Terms and Conditions

The following provisions, including the information on the right of withdrawal, form an integral part of the contract.

Information on the Right of Withdrawal

The right of withdrawal applies exclusively to private individuals (consumers) whose place of residence is in a member state of the European Union (EU) or another contracting state of the European Economic Area (EEA). Orders placed by or on behalf of companies, associations, public institutions (such as kindergartens or schools) or other organizations are excluded from the right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us

Daliono Spielwaren
Gregory Neeb
Brunnenstraße 11
56761 Zettingen
Germany

Phone: +49 (0)2653-915280
Fax: +49 (0)2653-915281
E-mail: info@service-daliono.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is however not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts

• for the supply of goods which are not prefabricated and for the production of which an individual choice of or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs,
• for the supply of goods which are liable to deteriorate rapidly or whose expiry date is soon to be exceeded,
• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
• for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature,
• for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, the delivery of which cannot take place before 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market which cannot be controlled by the trader,
• for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery,
• for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

End of the Information on the Right of Withdrawal

Partial Withdrawal

If you have a right of withdrawal in relation to your order and you exercise this right of withdrawal only for part of your order after submitting your contractual declaration, with the result that the purchase price falls below the amount required for a reduction in shipping costs, we reserve the right to subsequently charge you the shipping costs incurred for the remaining part of the order. This shall only apply if we have already informed you of the amount of the shipping costs for the remaining part of the order before you submitted your contractual declaration, or if you were able to calculate these shipping costs easily on the basis of our information before submitting your contractual declaration.

Different shipping costs apply outside Germany.

You can find a model withdrawal form here.

Details of the Contract

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. After entering your personal data and by clicking the “place order with obligation to pay” button in the final step of the ordering process, you submit a binding order for the goods contained in the shopping basket. Confirmation of receipt of the order is sent immediately after the order has been received by us. This order confirmation does not yet constitute acceptance of the contract. The purchase contract is only concluded by our express confirmation or by delivery of the goods. If no confirmation or delivery takes place within 5 days of receipt of the order, the order is deemed not to have been accepted.

In the case of payment by instant transfer (Sofortüberweisung), PayPal, credit card or direct debit, the contract already comes into existence when the customer issues the payment instruction.

You can correct input errors before submitting your order by clicking the “back” button in your browser and correcting the erroneous entries.

The contract data will be stored by us for at least 90 days and can be made available to you on request. The buyer is responsible for any longer-term storage of the data.

Information on liability for defects: The statutory liability for defects shall apply.

The contractual language is German. In case of any discrepancies, the German version shall prevail.

Information on the German Batteries Act

Batteries and rechargeable batteries must not be disposed of with household waste. As a consumer, you are legally obliged to return used batteries. You can return your old batteries to public collection points in your municipality or to any retailer that sells batteries of the type concerned. You can also return your batteries to us by post free of charge. If you wish to make use of this option, please send your old batteries carriage paid to our address.

The following symbols can be found on batteries containing harmful substances:

Pb = battery contains lead
Cd = battery contains cadmium
Hg = battery contains mercury